Question 1

Which markets does RaysanDev work in?

Accepted Answer

Our primary market is Saudi Arabia, and we also deliver across the wider GCC. Projects are scoped with local requirements in mind, including Arabic content and regional compliance.

Question 2

How does a project usually start?

Accepted Answer

With a discovery conversation. We map the current process, the systems already in place and the outcome you need, then return a written scope with phases, timeline and assumptions before any build begins.

Question 3

Do you work with existing systems or replace them?

Accepted Answer

Both. Where an existing system works, we integrate with it. We recommend replacement only when maintaining the current system costs more than moving away from it.

Question 4

Who owns the code and the data?

Accepted Answer

You do. Source code, repositories, hosting accounts and data remain your property, and we hand over administrative access as part of every delivery.

Question 5

What happens after go-live?

Accepted Answer

Every engagement includes handover documentation and a defined support period. Ongoing support and enhancement can continue under a separate agreement.

Question 6

Do you support Arabic and bilingual interfaces?

Accepted Answer

Yes. We build bilingual English and Arabic interfaces, including right-to-left layouts, and treat bilingual data as a design decision from the start rather than a later addition.

Question 7

What is the difference between the WhatsApp Business app and the API?

Accepted Answer

The app is built for one device and a small team. The WhatsApp Business API supports multiple agents, template messages, automated flows and integration with your CRM or ERP. Automation at scale requires the API.

Question 8

Can we keep our current WhatsApp number?

Accepted Answer

Usually yes. A number used with the WhatsApp Business app can generally be migrated to the API, but it cannot run on both at the same time.

Question 9

Do customers have to opt in before we message them?

Accepted Answer

Yes for business-initiated messages. Opt-in is collected before outbound messaging, approved templates are used, and every broadcast includes a way to stop receiving messages.

Question 10

Can automated conversations hand over to a human?

Accepted Answer

Yes. Flows are designed to escalate to an agent with the full conversation history attached, so the customer never has to repeat themselves.

Question 11

Can WhatsApp send notifications from our ERP or CRM?

Accepted Answer

Yes. Order confirmations, delivery updates, invoices, reminders and renewals can be triggered directly by events in your existing systems.

Question 12

Which Odoo modules should we start with?

Accepted Answer

Most companies start with sales and invoicing, then add inventory and purchasing, then accounting. Phasing keeps master data manageable and gets value in front of users sooner.

Question 13

Does Odoo support Saudi e-invoicing?

Accepted Answer

Odoo can be configured and integrated to meet ZATCA e-invoicing requirements. The exact obligations depend on your entity and enrolment wave, so we confirm them at scoping rather than assuming.

Question 14

Can we migrate data from our current system?

Accepted Answer

Yes. Customers, suppliers, products, opening balances and open documents are typically migrated. Data is cleaned before migration, because importing poor data reproduces the original problem.

Question 15

Should we customise Odoo?

Accepted Answer

Only where the standard process genuinely does not fit, or where regulation requires it. We recommend running standard for a full cycle first, then customising with evidence.

Question 16

Can Odoo connect to WhatsApp and our CRM?

Accepted Answer

Yes. Odoo integrates with WhatsApp for customer notifications and with external CRM platforms where sales runs outside the ERP.

Question 17

What does a Bitrix24 implementation include?

Accepted Answer

Pipeline and stage design, field and permission setup, lead capture from your website and messaging channels, automation rules, reporting dashboards and team training.

Question 18

Can Bitrix24 capture WhatsApp enquiries?

Accepted Answer

Yes. Connected through the WhatsApp Business API, conversations are recorded against the CRM contact so sales and support share one history.

Question 19

Will our sales team actually use it?

Accepted Answer

Adoption depends on the pipeline matching how the team already sells and on reducing manual entry. We design stages with the team, not for them, and automate data capture wherever possible.

Question 20

Can we migrate contacts and deals from another CRM?

Accepted Answer

Yes. Contacts, companies, open deals and historical activity can be migrated, with de-duplication applied before import.

Question 21

Is an LMS suitable for both schools and training centers?

Accepted Answer

Yes, but they are configured differently. Schools need academic terms, sections, grading and parent communication. Academies and training centers need rolling intakes, paid enrollment and certification.

Question 22

Does the platform support Arabic and RTL?

Accepted Answer

Yes. We confirm right-to-left support for the learner-facing interface as well as the administration panel before selecting a platform.

Question 23

Can parents receive updates automatically?

Accepted Answer

Yes. Attendance, assessment and announcement notifications can be delivered by WhatsApp or email, subject to opt-in.

Question 24

Can the LMS connect to our student information or finance system?

Accepted Answer

Yes. Enrollment, fees and student records can be synchronised so staff do not maintain the same data in two places.

Question 25

When is custom software the right choice?

Accepted Answer

When your process is a genuine differentiator, when no existing product covers the requirement, or when you need an integration layer between systems that do not talk to each other.

Question 26

How do you handle scope changes?

Accepted Answer

Scope, acceptance criteria and assumptions are written down at the start. Changes are estimated and agreed in writing before they enter a sprint, so cost and timeline stay predictable.

Question 27

What technologies do you build with?

Accepted Answer

We choose the stack for the problem rather than the other way round, favouring mainstream, well-supported technologies so your system stays maintainable by any competent team.

Question 28

Do you provide documentation and handover?

Accepted Answer

Yes. Architecture notes, deployment instructions, admin access and a walkthrough with your team are part of delivery.

Question 29

Where does AI actually help a business today?

Accepted Answer

In high-volume, well-defined tasks with unstructured input: reading documents, classifying and routing enquiries, drafting replies for approval, and summarising long threads.

Question 30

How is this different from normal automation?

Accepted Answer

Rule-based automation is deterministic and should be used wherever a rule can be written. AI is for inputs a rule cannot describe, and it belongs where a review step or confidence threshold is acceptable.

Question 31

What about our data privacy?

Accepted Answer

We define what data may leave your environment, what is redacted, and where records of automated decisions are kept — before any pilot runs.

Question 32

How do we know it is working?

Accepted Answer

We agree a measurable baseline before the pilot — time spent, volume handled, error rate — and compare against your own numbers afterwards.

Frequently asked questions

General

Which markets does RaysanDev work in?

Which markets does RaysanDev work in?

How does a project usually start?

How does a project usually start?

Do you work with existing systems or replace them?

Do you work with existing systems or replace them?

Who owns the code and the data?

Who owns the code and the data?

What happens after go-live?

What happens after go-live?

Do you support Arabic and bilingual interfaces?

Do you support Arabic and bilingual interfaces?

WhatsApp Automation

What is the difference between the WhatsApp Business app and the API?

What is the difference between the WhatsApp Business app and the API?

Can we keep our current WhatsApp number?

Can we keep our current WhatsApp number?

Do customers have to opt in before we message them?

Do customers have to opt in before we message them?

Can automated conversations hand over to a human?

Can automated conversations hand over to a human?

Can WhatsApp send notifications from our ERP or CRM?

Can WhatsApp send notifications from our ERP or CRM?

Odoo ERP

Which Odoo modules should we start with?

Which Odoo modules should we start with?

Does Odoo support Saudi e-invoicing?

Does Odoo support Saudi e-invoicing?

Can we migrate data from our current system?

Can we migrate data from our current system?

Should we customise Odoo?

Should we customise Odoo?

Can Odoo connect to WhatsApp and our CRM?

Can Odoo connect to WhatsApp and our CRM?

Bitrix24 CRM

What does a Bitrix24 implementation include?

What does a Bitrix24 implementation include?

Can Bitrix24 capture WhatsApp enquiries?

Can Bitrix24 capture WhatsApp enquiries?

Will our sales team actually use it?

Will our sales team actually use it?

Can we migrate contacts and deals from another CRM?

Can we migrate contacts and deals from another CRM?

LMS

Is an LMS suitable for both schools and training centers?

Is an LMS suitable for both schools and training centers?

Does the platform support Arabic and RTL?

Does the platform support Arabic and RTL?

Can parents receive updates automatically?

Can parents receive updates automatically?

Can the LMS connect to our student information or finance system?

Can the LMS connect to our student information or finance system?

Custom Software

When is custom software the right choice?

When is custom software the right choice?

How do you handle scope changes?

How do you handle scope changes?

What technologies do you build with?

What technologies do you build with?

Do you provide documentation and handover?

Do you provide documentation and handover?

AI & Automation

Where does AI actually help a business today?

Where does AI actually help a business today?

How is this different from normal automation?

How is this different from normal automation?

What about our data privacy?

What about our data privacy?

How do we know it is working?

How do we know it is working?

Still have a question?