WhatsApp Automation
WhatsApp automation for businesses in Saudi Arabia and the GCC. Most customers would rather message than fill in a form, so we build WhatsApp bots, AI assistants and automated flows on the official Business API — connected to your CRM so every enquiry is captured, answered and followed up.
Ask a quick question on WhatsApp — +966 54 672 7996The problem
How we solve it
We start by mapping the conversations your business actually has — enquiries, bookings, order status, complaints — and decide which of them should be answered instantly, which should be qualified by a bot, and which need a person.
Then we build it on the official WhatsApp Business API: automated replies and menus for the routine paths, an AI assistant for open-ended questions, and a shared inbox with routing rules for everything else. Every conversation is written back to your CRM, so the record survives the conversation. The same channel can feed Odoo ERP orders, trigger automated workflows and hand open-ended questions to an AI assistant with human review.
Capabilities
Each capability is added when it earns its place — we don't ship a bot that nobody needs.
Menu-driven and keyword flows that answer routine questions, share catalogues and route enquiries in seconds.
Assistants trained on your services, pricing rules and policies, answering open questions in Arabic or English.
Instant acknowledgements, business-hours messages and away responses so no one waits in silence.
Structured questions that collect budget, location and intent, then push a scored lead into the CRM.
Quotation requests, catalogue sharing, reminders and deal-stage updates triggered from the conversation.
Ticket creation, status lookups and escalation rules with clear ownership per conversation.
Timed nudges for unanswered quotes, abandoned enquiries and renewal dates — sent within policy.
Order confirmations, delivery updates, appointment reminders and invoice alerts using approved templates.
Messages that trigger real back-office actions: create a deal, update an order, assign a task, notify a manager.
Business benefits
Enquiries are acknowledged and qualified immediately, including evenings and weekends.
Every conversation becomes a CRM record with an owner, a stage and a next action.
Repetitive questions are handled automatically, freeing agents for cases that need judgement.
Customer history lives in your systems, not in someone's personal chat list.
Response times, conversion rates and volumes become numbers you can manage.
Approved templates keep pricing, policies and tone the same across the whole team.
Who it's for
Retail, services and trading companies fielding dozens of daily messages across several staff.
Teams that qualify and close over chat and need those conversations reflected in the pipeline.
Admissions enquiries, attendance alerts and parent communication at term-time scale.
Bookings, appointment reminders, status checks and after-sales support requests.
Send us a few real examples of the messages your team answers every day. We'll tell you which ones are worth automating and which aren't.
Implementation approach
We review real message history to identify volume drivers, response gaps and qualification questions.
Business verification, sender profile, template approval and inbox configuration on the official platform.
Bots, AI replies, routing rules and CRM sync built and tested against real scenarios with your team.
We watch live conversations after launch, refine wording and escalation, and extend the flows.
Integrations
Automation is only useful when the conversation reaches the systems that fulfil it.
FAQ
Practical answers before you commit to a WhatsApp project.
Keep exploring
WhatsApp works best alongside the systems that hold your customers and orders.
CRM setup, sales pipelines and workflow automation on Bitrix24.
Bitrix24, Odoo CRM or custom CRM — selected, configured and adopted.
Applied AI and process automation that removes manual work.
Workflow, approval and follow-up automation across CRM, ERP and WhatsApp.
See the full services overview or the industries we work with.
Go deeper
Background on the decisions involved, plus how we structure this type of engagement.
How to move customer, lead and pipeline data out of spreadsheets and old systems into a CRM without losing records, disrupting sales, or rebuilding the same mess in a newer interface.
Which CRM processes to automate first, how to design a workflow that survives contact with a real sales team, where rule-based automation ends and AI begins, and what should never be automated.
How Saudi businesses turn WhatsApp from scattered personal chats into a managed sales and service channel — shared conversations, assignment, follow-up, automation and reporting inside the CRM.
How a service company receiving most of its enquiries on personal WhatsApp numbers moved to the WhatsApp Business API, a shared inbox and a Bitrix24 pipeline — with automated qualification, Arabic and English routing and human handover.
How a private school and its adult-training academy moved course materials, attendance, assessment and parent communication onto one bilingual LMS — deployed by RaysanDev on the NaseejEdu platform, with separate structures for K-12 and professional courses.
More answers in the WhatsApp Automation FAQ section
Talk to our team about the flows, integrations and approvals needed to launch WhatsApp automation for your business.
