Industry — Retail
Retail systems that connect the shelf — to the customer
Retailers in Saudi Arabia and the GCC sell across branches, online stores and WhatsApp — but most run each channel on separate tools. We connect inventory, sales, customers and communication into one operation, so stock is accurate everywhere and every customer is remembered.
Ask a quick question on WhatsApp — +966 54 672 7996- Point of sale and inventory management
- Multi-branch stock and purchasing
- E-commerce and storefront integration
- Customer CRM and loyalty
- WhatsApp orders and customer service
- ZATCA-compliant e-invoicing
The problem
Every channel knows a different truth
- The online store sells items the branch ran out of yesterday.
- Customer history resets every time they switch from WhatsApp to the store.
- Stock counts are reconciled manually at closing, with errors found weeks later.
- Promotions are decided on gut feeling because sales data is scattered.
- E-invoicing compliance is handled by a tool that talks to nothing else.
- Purchasing is reactive — best sellers run out while slow stock piles up.
How we solve it
One stock, one customer, one operation
Retail margin is lost in the gaps between systems: overselling online, re-entering orders, forgetting customers. When inventory, sales and customer records share one backbone, the gaps close.
We build that backbone on Odoo ERP for POS, inventory and purchasing, add a CRM layer so customers are remembered across channels, and connect WhatsApp automation for the conversations that drive repeat sales.
Recommended solutions
What we typically deploy for retailers
Phased by impact — most retailers start with stock and POS accuracy.
POS & inventory backbone
Accurate stock, pricing and sales across every branch, updated in real time.
E-commerce integration
One catalog and stock pool shared between your online store and physical branches.
Retail CRM
Customer profiles, purchase history and segments that survive channel switches.
WhatsApp commerce
Order updates, back-in-stock alerts and customer service on the channel customers read.
Purchasing & suppliers
Reorder rules, supplier management and purchasing driven by actual sales velocity.
Reporting & loyalty
Branch and product performance dashboards, loyalty programs and promotion tracking.
Business benefits
What changes for the business
Accurate stock everywhere
One inventory truth across branches and online — no more overselling.
Customers who return
Remembered preferences and timely WhatsApp follow-ups drive repeat purchases.
Smarter purchasing
Reorder decisions based on sales data instead of guesswork.
Faster checkout
Integrated POS with e-invoicing built in, not bolted on.
Compliance handled
ZATCA e-invoicing requirements met inside the same system that runs sales.
Decisions on live data
Branch, product and channel performance visible without end-of-month consolidation.
Implementation approach
How a retail rollout runs
Sequenced so trading never stops.
- 01
Operational discovery
Branches, channels, catalog structure, suppliers and compliance obligations mapped.
- 02
Core deployment
POS, inventory and e-invoicing configured and piloted in one branch or channel.
- 03
Channel connection
E-commerce, CRM and WhatsApp integrated; customer data migrated and unified.
- 04
Full rollout
All branches live with training, consolidated reporting and ongoing support.
Running channels that don't talk to each other?
Tell us how you sell today — branches, online, WhatsApp or all three. We'll map the integration that turns them into one operation.
FAQ
Questions retailers ask us
Keep exploring
Services behind a retail project
Most retail engagements combine ERP, CRM, messaging and automation.
Odoo ERP
Implementation, migration and customization of Odoo across operations.
Bitrix24 CRM
CRM setup, sales pipelines and workflow automation on Bitrix24.
WhatsApp Automation
Automated conversations, notifications and lead capture on WhatsApp.
Business Process Automation
Workflow, approval and follow-up automation across CRM, ERP and WhatsApp.
See the full services overview or the industries we work with.
One operation for every channel
Talk to our team about connecting your stores, online sales and customer communication.